At suoerwaye.com, we are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your purchase or wish to return an item, please follow the refund terms below:
- Return Policy
Return Period: You have 7 days from the date you receive your goods to request a return.
Product Condition: Returned items must be unused, undamaged, and in their original packaging with all tags attached. - Refund Process
Please contact customer service through the website or send an email to yujiafeng518@hotmail.com to submit a return request, providing your order number and reason for return.
Once your return request is approved, we will provide you with detailed return instructions. - Return Address
Please return the items to the following address:
Address: Room 702, Wanzheng Shijia Marketing Center, Chuanhui District, Zhoukou City, Henan Province, China
Email: yujiafeng518@hotmail.com
Phone: 15906853998
- Refund Processing
Once we receive the returned items and confirm that they meet the return conditions, we will process your refund within 5 business days.
The refund will be issued using your original payment method, and the time required may vary depending on your payment method. - Return Shipping Costs
If you return an item due to our error (e.g., defective product or incorrect shipment), we will cover the return shipping costs.
If you return an item for personal reasons (e.g., unsuitable size, wanting to change style, etc.), you will be responsible for the return shipping costs.
Thank you for choosing suoerwaye.com! If you have any questions or need further assistance, please feel free to contact our customer service team.